Cancellation right and returns
Right of Withdrawal and Returns
At Rosendahl.com, we offer free returns on all orders.
You have the right to withdraw from your purchase without giving any reason within 30 days. The withdrawal period expires 30 days after the day on which you receive the goods. If the deadline falls on a public holiday, Saturday, Christmas Eve or New Year’s Eve, the period is extended to the next working day.
This means you have 30 days from receipt of the goods to inform us that you wish to withdraw from your purchase. Once you have notified us, you then have 14 days to return the item.
Where can I find the return portal?
We recommend that you register your return via our returns portal. You will find the link at the bottom of your invoice. In the portal, select the items you wish to return, specify the reason for return, and follow the GLS return label instructions. When using the returns portal, we cover the return shipping costs.
If you choose to return the item in another way than through the returns portal, you are responsible for the return costs and bear the risk for the goods until they are received by us.
Certain items, due to their size or weight, cannot be returned by standard parcel post and must be sent via freight carrier. The cost of returning such items is estimated to be a maximum of DKK 1,000. Please contact our customer service before returning these items.
Once your return has been received and registered at our warehouse, you will receive a confirmation email. We will issue your refund without undue delay and no later than 14 days after receipt.
If you do not wish to use the returns portal, you may also notify us by sending an email to webshop@rdg.dk or by using the standard withdrawal form found at the bottom of our terms and conditions.
Please note that you cannot withdraw from your purchase simply by refusing to receive the parcel or by failing to collect it, unless you also notify us of your intention to withdraw.
Refund
If you cancel your purchase, you will receive a refund. However, if the item has depreciated in value, we will deduct the amount for which you are liable.
Once you have notified us of your decision to cancel your purchase, you have 14 days to return the item to us. We will refund the amount without undue delay and in any event within 14 days from the date when we receive your returned package. Remember to keep the receipt that you receive from the carrier when you hand over the parcel for delivery as documentation that the item has been sent.
You are responsible for the return shipping costs and liable for any damage that occurs during transportation. If you return your entire order, we will also refund the original shipping cost.
We will process such a refund using the same payment method you used for the original transaction, unless you have explicitly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
We may withhold the refund until we have received the item, unless you provide documentation proving that you have returned it.
Partial Cancellation of a Purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in a single order.
Please note that shipping costs will not be refunded if you cancel only part of your purchase.
Trying the product and packaging
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods.
You may inspect the product in the same way as you can and may in a physical store, but you must not use it. If you have used it in a way that you cannot or may not in a store, and we are unable to sell it again, or sell it at full price again, you should expect that we will deduct the deterioration in value from the amount you are to be refunded. If the product no longer has a commercial value, we will not refund the purchase amount.
We recommend that you return the item in its original packaging, as this may otherwise result in a deterioration in value, and you will not be refunded the full purchase price. You should also ensure that the product is securely wrapped when you return it.
You bear responsibility for the goods until we receive them. You should therefore save the postage receipt and any track & trace number.
We only accept parcels sent directly to our address.
The return package should be sent to:
Rosendahl Design Group
Nøjsomhedsvej 1
4900 Nakskov
Denmark