Packaging surcharge

What is the packaging surcharge? 
The packaging surcharge is a fixed amount of EUR 1 per order and covers costs related to packaging, packing, and the producer responsibility associated with the packaging we place on the market. 

Why do you charge a packaging surcharge? 
We produce all products sold in our webshop ourselves and are therefore both the manufacturer and the sender. As a producer, we are responsible for the packaging used to ship our products. This responsibility includes material selection, proper handling, and contributions to waste management and recycling. The packaging surcharge covers part of these costs. 

Why is the packaging surcharge not included in the product prices? 
We have chosen to display the packaging cost separately to ensure transparency in pricing. This way, packaging is only charged in connection with the shipment of an order. 

Is the packaging surcharge charged per product or per order? 
The packaging surcharge is charged once per order, regardless of the number of products. 

Is the packaging surcharge mandatory? 
Yes. The packaging surcharge is charged on all orders that involve shipment of goods. 

What happens to the packaging surcharge in case of a return? 
In the event of a return, the refund depends on whether the entire order or only part of it is returned: 

• Entire order returned: The packaging surcharge of EUR 1 is refunded together with the remaining order amount. 

• Partial return: The packaging surcharge is not refunded, as packaging and shipping have already been used. 

Refunds are issued to the same payment method used for the purchase once the return has been received and processed.